If your recharge fails, Your money will be  automatically refunded as recharge points to your komparify account. You can use these recharge points to retry this recharge/bill payment/voucher purchase or against any other recharge/bill payment/voucher purchase. 

To use your Recharge points to complete a recharge/bill payment/voucher purchase, Select 'Recharge Points' option on the payments page of recharge.






You can view your points at https://www.komparify.com/wallet. You can add more points by going to https://www.komparify.com/wallet/add.




Exceptions:


  • Recharge Points payment option will only be displayed if the transaction amount is greater than the amount in recharge points. So if you have Rs. 10 in recharge points and you are recharging for Rs. 20, Recharge points will not be shown as a payment option. Partial payments are not possible with recharge points.
  • If you have used Amazon Pay, Simpl, LazyPay or EpayLater, for a transaction on Komparify.com. you cannot use Recharge Points to buy Amazon or Flipkart Gift Vouchers
  • Also Bharat Bill Payment System (BBPS) providers can be paid only using Debit Cards, UPI and Gpay. Recharge Points cannot be used for such bill payments.



If you want a refund - Head over to https://www.komparify.com/orders?type=failure . Choose a transaction and click on the link "Refund Back to Source" link in the "Action" column. Only transactions made using external PG's can be refunded